• Do I have to be 18+ to purchase from Shisha works?

    Yes, as we sell smoking and vape products you must be over 18 to enter and purchase from our site under government regulations.

  • What countries does Shisha Works supply to?

    We supply products across Australia and New Zealand.

  • Does Heaven Leaf Teabacco contain Tobacco?

    No Heaven Leaf is made from the finest tea leaves and USP Kosher vegetable glycerine and is free from tobacco, nicotine, tar and chemicals.

  • Can Heaven Leaf Teabacco be mixed with Tobacco products?

    Yes, Heaven Leaf has been designed so it can be smoked on its own or mixed with another tobacco product. When packing with tobacco shisha, some of the benefits we noticed included less of that nicotine head-buzz, lighter and smoother flavour, more smoke, less throaty-feeling, and a longer smoking session overall. Get creative as you like, you will be amazed by the Shisha Cocktails you can create.

  • How much water do I need to have in my shisha bowl to smoke?

    Every Shisha is different, but the best way to measure this for your shisha is to make the water level cover the down stem by at least an inch. To check you have enough water, prior to putting the head on, connect your hose and inhale , if you create bubbles in the water you can be pretty sure you are ready to go.

  • Do I need an account to purchase from Shisha Works?

    No, you can check out as a guest for retail customers.  For wholesale accounts you will need complete an account application and supply your ABN. For more details regarding setting up a wholesale account please email sales@shishaworks.com.au

  • Do you offer wholesale pricing?

    Yes, just complete an account application and once its approved you will receive an email with your log in details and you will then have all items listed with your wholesale pricing.

  • Will any of our information provided in an account application be sold or provided to a third party?

    No, we do not sell, trade or provide any customers details to any external parties for any reason.

  • Are there additional costs if I ship my purchase outside of Australia?

    If you are shipping products you purchased from Shisha Works outside of Australia, please be aware of any import tax or charges that may be applicable.  These charges vary and are not covered by Shisha Works or our shipping carriers.

  • When will my products arrive?

    We use Australia Post to send all orders and aim to ship all orders within 1 business day from receiving.  We offer standard or express delivery via this external party.  Under Australia Post guidelines they offer Express post to be delivered between 1-3 business days and standard shipping between 3-7 business days.  We unfortunately can't guarantee the delivery times as Australia Post may incur delays that are out of our control.