Shisha Works Refunds & Returns
Do you offer Returns or refunds?
Please choose carefully as we do not offer returns or refunds for change of mind.
Can I alter my order?
We aim to ship all products within 1-3 business days, if you have placed an order and wish to alter this please either email sales@shishaworks.com.au or call the Shisha Works team during business hours on 0488 773 777 If the order has not get been shipped we will be able to adjust this for you.
What do I do if I think I received a faulty or broken item?
In the event where you believe you may have been received a faulty product we ask that you follow the following steps:
Please send an email to sales@shishaworks.com.au
- In the subject please note – Customer Service & your full name
- Please include you full name, the delivery address the order was shipped to and your best contact number if you wish to be contacted via phone in the email
- Please provide a brief description of the issue
- Please provide any photos of the item
Our sales team will review your email and respond within 1-2 business days and to work through this with you as quickly as possible.
What happens if I do not pick up my item(s) from the post office after they are shipped?
In the event where you do not pick up your parcel from the post office or allocated Australia Post parcel collection point and the goods are returned to Shisha Works by Australia Post, Shisha Works reserve the right to refund the order minus the shipping costs. Shisha Works will email you to advise you of the refund for the cost of goods. Please allow 2-10 business days for the refund amount to be reflected in your account from which the original purchase was made.