Shipping Information

Shisha Works Shipping Info

When will my order be shipped?

As we keep all products in stock we aim to ship all orders within 1-3 business days via Australia Post.

Please note that we do not ship orders on; Weekends and Public Holidays and allow for this when placing orders around the Easter and Christmas periods in particular.  Please email the team if you have any questions on sales@shishaworks.com.au 

Orders will NOT be shipped to PO BOX or Parcel Locker Addresses only residential.

Will I receive an email once my order has been shipped?

Yes, you will receive an email with the tracking number once your item has been processed and packed.  If you do not receive an email within 72 business hours with your tracking number please contact the team on sales@shishaworks.com.au or log into your account and update your email address to ensure we can send all communication to you quickly.  Please allow up to 12 hours from time of email for the tracking number to be activated by Australia Post.

Do I need to sign for my parcel or can it be left in a safe place?

We provide tracking with all on orders to ensure that the parcels are received and any issues can be followed up quickly.  For this reason we do not allow orders to be left at shipping addresses without a signature.  If you are not home the parcel will be delivered to your local post office for collection.

Please note failure to pick up your parcel from the deliver point may result in the event of Australia Post returning the parcel to Shisha Works.  In the event where this occurs Shisha Works reserves the right to refund the order minus the cost of postage via your original payment method.  Please allow 2-7 business days for the refund to be presented in your bank account.

When will my order arrive?

We ship all orders via Australia Post.  Please use the below information as a guide / approximate for your delivery arrival date.  As all orders are shipped via a third party we can only offer these dates as a guide and can’t be held responsible for any delays that occur.

Express Shipping (within Australia): 1 - 5 business days approximately

Parcel Shipping (within Australia):    2 - 7 business days approximately

Does Express Post mean my order will be shipped from your warehouse quicker?

Express post being selected at checkout is the shipping service that will be carried out by Australia Post to get your parcel delivered to you.  This does not refer to the speed in which orders will be packed in our warehouse, please always allow 1-3 business days for orders to be prepared.  We can not guarantee any deliver times for your item as we do ship via a third party and are unable to control or are responsible for any delays they experience.